Shipping and orders
Where do you ship?
We currently ship within the United States only. Available delivery options and any address restrictions are shown at checkout.
How long will my order take to arrive?
Estimated arrival is approximately seven days from ordering, although some orders take longer. Timing can vary by item, destination, carrier, and supplier availability. Check your order-specific estimate and our Shipping Policy for details.
How much does shipping cost?
Our current U.S. Standard shipping option is free. Available options and any charges are shown at checkout before you pay.
Who ships my order?
Our orders are fulfilled directly by third-party suppliers. Items may ship from different locations and may arrive in separate packages. Lumiflex remains your contact for order support.
How do I track my order?
When tracking is available, we send it to the email address used for your order. Tracking may take time to update after a shipping label is created. If you need help, email info@lumiflex1.com with your order number.
Can I change my address or cancel an order?
Email us as soon as possible. We will try to help, but changes may no longer be possible once fulfillment has started. Applicable cancellation rights remain in effect. See our Return and Refund Policy.
Product questions
How is the belt powered?
The belt uses USB power. Follow the power requirements and instructions supplied with your model. If you need help checking compatibility or included accessories before ordering, contact us.
What colors are available?
The belt is offered in Black and Gray. Current availability is shown on the product page.
Where can I find usage and safety instructions?
Follow the instructions and precautions supplied with your belt. Contact us if your instructions are missing or you have a product question. Website information does not replace professional medical advice.
Returns and refunds
What is your return window?
You may request a return within 30 calendar days after delivery. Ordinary returns must be in their original packaging and in good condition, with all included accessories and proof of purchase. See the full Return and Refund Policy for details.
How do I start a return?
You must email info@lumiflex1.com before sending any return. Include your order number and the item you wish to return. Wait for our emailed instructions and address confirmation before shipping. The Las Vegas address in our return policy is for merchandise returns only; the New Mexico business mailing address is not a return address.
Who pays return shipping? Is there a restocking fee?
Customers pay return shipping for ordinary change-of-mind returns. We do not charge any restocking fees. For a confirmed issue caused by us or our fulfillment partners, we cover necessary return shipping as described in our return policy.
What if my item arrives damaged, defective, or incorrect?
Email us with your order number and a description of the issue. Photos can help. Contact us before paying to send the item back so we can arrange an appropriate remedy. Original-packaging and good-condition requirements do not limit your applicable rights for problem goods.
When will I receive my refund?
We process approved refunds to the original payment method after receiving and inspecting the returned merchandise, and notify you when the refund is issued. Your bank or payment provider may take additional time to post the credit. Applicable refund deadlines remain in effect.
Contact
How can I reach Lumiflex?
Email info@lumiflex1.com or use our Contact page. Include your order number when asking about a purchase.