Refund policy

Last updated: October 29, 2026

30-day returns

You may request a return within 30 calendar days after delivery. To start a return, email info@lumiflex1.com with your order number and the item you would like to return.

For ordinary returns, all merchandise must be returned in its original packaging and in good condition, with all included accessories. Please include your order number or another proof of purchase. These requirements do not limit your rights under applicable law if an item arrives damaged, defective, incorrect, or misdescribed. Contact info@lumiflex1.com for help with a problem item.

Return instructions and shipping costs

You must contact info@lumiflex1.com before sending any return. Include your order number and the item you wish to return. We will email you the return instructions and confirm the return address. Please wait for our instructions before shipping the merchandise. This process does not limit any rights you have under applicable law.

Merchandise return address — returns only:
Lumiflex
4009 Paul Robarts Ct
Las Vegas, NV 89102
United States

This address is for merchandise returns only. Our business mailing address remains the New Mexico address listed in our contact information. Please do not send returns to our business mailing address, the manufacturer, or an address on the parcel.

Customers pay the shipping costs for ordinary change-of-mind returns. We do not charge a restocking fee. Use a tracked shipping service and retain your shipping receipt.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, email info@lumiflex1.com with your order number and a description of the issue. Photos can help us assess the problem. We will arrange an appropriate remedy, including a replacement or refund when applicable, and cover necessary return shipping for a confirmed issue caused by us or our fulfillment partners. Do not pay to return a problem item before contacting us. Nothing in this policy limits rights provided by applicable law.

Refunds

We process approved refunds to the original payment method after receiving and inspecting the returned merchandise. We will notify you when the refund is issued. Your bank or payment provider determines how long it takes for the credit to appear in your account; this posting time is outside our control. We comply with any refund deadlines required by applicable law.

For an eligible return, we refund the returned item's purchase price and applicable taxes. Any refund of original shipping charges is handled as required by applicable law. Customer-paid return postage is not reimbursed for change-of-mind returns. No restocking fee is deducted.

If a refund has not appeared after the processing period, contact info@lumiflex1.com.

Exchanges and cancellations

Contact info@lumiflex1.com if you would like an exchange. We will explain the available return and replacement options.

To request an order cancellation or address correction, contact us as soon as possible. We will try to help, but changes may no longer be possible once fulfillment has started. If we cannot cancel an order, eligible items can still be returned under this policy. Separate rights to cancel delayed or unshipped orders under applicable law remain in effect.